Andrew Caspersz
About Andrew Caspersz
Andrew Caspersz is a Senior Technical Support Specialist at Providence Equity Partners, where he has worked since 2017. He has extensive experience in technical support roles across various companies, including RBC Investor & Treasury Services and Natixis, and specializes in user support, system administration, and security management.
Current Role at Providence Equity Partners
Andrew Caspersz serves as a Senior Technical Support Specialist at Providence Equity Partners, a position he has held since 2017. In this role, he provides technical support to users in the London office and offers assistance to users in Hong Kong, Beijing, and the US. His responsibilities include conducting User Acceptance Testing (UAT) on new technologies, managing Single Sign-On (SSO) administration, and overseeing connector setups and security group maintenance.
Previous Experience at RBC Investor & Treasury Services
Prior to his current role, Andrew worked at RBC Investor & Treasury Services in various capacities. He served as a Business Support Specialist for four months in 2015 and as a Win7 Project Engineer for four months in the same year, both based in London, United Kingdom. His roles involved providing support and ensuring the smooth operation of business processes within the organization.
Technical Support Background
Andrew has extensive experience in technical support, having worked in multiple roles across various organizations. He was employed at UCB as a 2nd Line Support/Remote Support specialist from 2006 to 2007 and provided Trade/Desktop Support at Natixis for 11 months in 2016. His background includes supporting trade floors at several firms, including Standard Bank Group, Noble Group, and Gazprom Marketing & Trading.
Expertise in Technology and Systems
Andrew possesses expertise in administering and supporting various technologies and systems. He is skilled in managing server administration, data recovery, and print services. His technical proficiency extends to software applications such as Aexeo, PeopleSoft, VPM (Sunguard), CapIQ, and Bloomberg. He also manages video conferencing setups using Skype for Business, Loop Up, and Polycom AV systems.
Support and Security Management
In his current role, Andrew handles documentation of processes and procedures to ensure operational consistency. He provides remote support for users working from home or traveling, utilizing VPN and MobilePASS+ software. Additionally, he has been involved in migration support to DUO Mobile security for two-factor authentication and monitors various security systems, including SEP protection and Cisco AMP.