Amy Kavalec
About Amy Kavalec
Amy Kavalec serves as the Vice President of Client Success at Psych Hub, bringing over 25 years of experience in customer experience and success across various industries. She has held leadership roles in healthcare, senior living, and higher education technology, focusing on customer loyalty and operational excellence.
Current Role at Psych Hub
Amy Kavalec serves as the Vice President of Client Success at Psych Hub, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and loyalty by integrating a comprehensive approach that encompasses people, processes, data, and technology. Her leadership aims to ensure that the voice of the customer is prioritized in all operations, fostering a culture of respect and recognition among team members.
Previous Experience in Customer Success
Before joining Psych Hub, Amy Kavalec held several significant positions in customer success. She worked at Quest Analytics, LLC as the Director of Client Success Operations from 2022 to 2023. Prior to that, she was the Director of Customer Success at iN2L from 2018 to 2021. Additionally, she served as the Director of Customer Experience at MCN Healthcare from 2009 to 2018, where she contributed to enhancing customer interactions and operational efficiency.
Educational Background
Amy Kavalec earned her Bachelor of Arts degree from The University of Kansas. She further advanced her education by obtaining a Master of Business Administration (EMBA) from the University of Denver - Daniels College of Business. Her academic background supports her extensive experience in customer success and operations.
Career History and Progression
Amy Kavalec has over 25 years of experience in the customer experience field, with a progressive career that includes roles in project management and operations. She began her career as a Flight Attendant at Delta Air Lines from 1995 to 1999, and later worked as a Project Manager at Rhythms NetConnections from 1999 to 2002. Her diverse background spans various industries, including healthcare, senior living, and higher education technology.
Leadership Philosophy and Approach
Amy Kavalec emphasizes the importance of managing customer perception as a critical component of company operations. She is passionate about creating win-win solutions that benefit customers, teams, and the business. Her leadership style values diversity, flexibility, and authenticity, and she excels at building teams and implementing processes that drive operational excellence.