Ageng Nugroho
About Ageng Nugroho
Ageng Nugroho is an Analyst CS System Admin at PT Pertamina, where he has worked since 2011, focusing on designing call center systems. He has previous experience as a Heavy Equipment Service Analyst at PT. Trakindo Utama and as a BPS Corporate Shared Service at Pertamina.
Work at PT Pertamina
Ageng Nugroho has been employed at PT Pertamina since 2011, serving as an Analyst CS System Admin. His primary responsibilities include designing call center systems and maintaining the Avaya Call Management Systems. He has accumulated over 13 years of experience in this role, contributing to the efficiency and effectiveness of the company's customer service operations in Jakarta.
Previous Experience
Before joining PT Pertamina, Ageng Nugroho worked at PT. Trakindo Utama as a Heavy Equipment Service Analyst from 2008 to 2009 in Makassar. He also held a position at Pertamina as part of the BPS Corporate Shared Service from 2010 to 2011 in Jakarta Pusat. These roles provided him with a solid foundation in service analysis and operational support.
Education and Expertise
Ageng Nugroho studied at Universitas Gadjah Mada (UGM), where he earned a Bachelor's degree in Electronics and Instrumentation from 2003 to 2008. His educational background supports his expertise in maintaining Incident Management Tools using the Remedy Application, as well as his proficiency in call management systems.
Technical Skills
Ageng Nugroho possesses specialized skills in maintaining Avaya Call Management Systems, which are critical for effective call center operations. His role involves not only system design but also the management of incident tools, showcasing his technical capabilities in IT service management.