Nia Mutia Randa
About Nia Mutia Randa
Nia Mutia Randa is a Customer Service Representative at PT Pertamina (Persero) in Padang, Indonesia, with a background in management services in the hotel industry. She has previously worked at Banyan Tree Hotels & Resorts and Banyan Tree Spa, enhancing her customer service skills through her experiences in resort and spa settings.
Current Role at PT Pertamina
Nia Mutia Randa has been employed as a Customer Service Representative at PT Pertamina (Persero) since 2021. In this role, she utilizes her extensive experience in customer service to assist clients and enhance their overall experience. Her position is based in Padang, West Sumatra, Indonesia, where she engages with customers to address inquiries and provide support.
Previous Experience in Hospitality
Prior to her current role, Nia worked in the hospitality industry, gaining valuable experience at Banyan Tree Hotels & Resorts as a Resort Host from 2019 to 2020. She also served as a Spa Receptionist at Banyan Tree Spa from 2017 to 2019. These positions allowed her to develop strong customer service skills in resort and spa environments, contributing to her effectiveness in her current role.
Educational Background in Language and Literature
Nia Mutia Randa studied at Prayoga School of Foreign Languages Padang, where she focused on English Language and Literature. She completed her studies and earned an Associate's degree from 2013 to 2016. This educational background has equipped her with strong communication skills, which are essential in her customer service roles.
Management Services Background
Nia possesses a background in management services within the hotel industry. This experience has contributed to her effectiveness in customer service by providing her with insights into operational processes and customer relations. Her understanding of management principles enhances her ability to address customer needs efficiently.