Jeff Forderer
About Jeff Forderer
PTP Partner and Vice President Jeff Forderer
Jeff Forderer serves as a Partner and Vice President at PTP. Over the last 16 years, he has been instrumental in launching and growing PTP's customer experience practice into a successful $25 million organization. His role emphasizes leadership, strategic planning, and pushing the boundaries to surpass client expectations in the customer experience space.
Jeff Forderer's Professional Background at ScanSoft
Before joining PTP, Jeff Forderer worked as a senior manager in ScanSoft’s (Nuance) Professional Services Organization. In this role, he managed some of the company's largest and most complex projects. His responsibilities included overseeing teams of project managers, technical architects, user interface designers, and application developers. Additionally, he served as a liaison between the professional services organization and product teams, ensuring alignment and collaboration across departments.
Jeff Forderer's Experience in Customer Experience
Jeff Forderer has over 20 years of experience managing complex projects and teams, with a particular focus on customer experience. His expertise is not just in project management but also in driving innovative solutions that exceed client expectations. Jeff's approach involves continuous improvement and boundary-pushing strategies, which have been key to the success of PTP's customer experience practice.
Jeff Forderer's Education and Credentials
Jeff Forderer holds a Bachelor of Science degree in Computer Science from California Polytechnic State University, San Luis Obispo. This educational background has provided him with a solid foundation in technical and analytical skills, which he has effectively applied throughout his career in both managerial and strategic roles.