Alan Poon
About Alan Poon
Alan Poon is a Regional Enterprise Account Manager at Purple Communications, Inc, where he has worked since 2017 in the Orlando, Florida area. He specializes in providing Video Relay Service (VRS) and Video Phone (VP) solutions for government and non-profit sectors.
Work at Purple Communications
Alan Poon has served as the Regional Enterprise Account Manager at Purple Communications, Inc since 2017. In this role, he is based in the Orlando, Florida area and focuses on providing customized communication solutions. His responsibilities include managing client relationships and ensuring the delivery of Video Relay Service (VRS) and Video Phone (VP) solutions tailored for government and non-profit sectors. Prior to his current position, he held several roles within the company, including Outreach Specialist, National Account Manager, and Senior Account Manager, showcasing his extensive experience within the organization.
Previous Roles at Purple Communications
Before becoming the Regional Enterprise Account Manager, Alan Poon held various positions at Purple Communications, Inc. He worked as an Outreach Specialist from 2010 to 2012, where he focused on client engagement. He then transitioned to the role of National Account Manager from 2013 to 2014, followed by a position as Senior Account Manager from 2015 to 2016. Each of these roles contributed to his understanding of client needs and the communication services offered by the company.
Experience at Communication Service for the Deaf
Alan Poon worked as a Call Center Supervisor at Communication Service for the Deaf (CSD) from 2005 to 2007. In this role, he managed call center operations, ensuring effective communication services were delivered. This experience provided him with a solid foundation in customer service and operational management within the deaf and hard-of-hearing community.
Education and Expertise
Alan Poon has a diverse educational background. He studied at Midlands Technical College, where he earned an Associate of Arts degree in Liberal Arts and Sciences/Liberal Studies from 2002 to 2005. He furthered his education at the University of South Carolina, achieving a degree in Technology Support and Training Management in 2006. Additionally, he attended the Rochester Institute of Technology, where he studied Applied Computer Technology from 1997 to 1998. His education supports his specialization in providing communication solutions.
Specialization in Communication Solutions
Alan Poon specializes in providing Video Relay Service (VRS) and Video Phone (VP) solutions. His expertise is particularly focused on tailoring these services for government and non-profit sectors. He has been instrumental in offering services that are free for corporations, government entities, non-profit organizations, educational institutions, and medical accounts, enhancing accessibility and communication for these groups.