Andres Trujillo
About Andres Trujillo
Andres Trujillo serves as the Help Desk Team Lead at Purple Communications, Inc., where he focuses on transitioning global teams towards technical innovation and automation. He has a background in Electrical Engineering and Business Administration, along with extensive experience in IT operations and data center management.
Work at Purple Communications
Andres Trujillo serves as the Help Desk Team Lead at Purple Communications, Inc. since 2021. In this role, he focuses on enabling global teams to transition from hands-on support to technical innovation and automation. This transition is aimed at reducing operational expenses, thereby enhancing overall efficiency within the organization. His leadership in this capacity contributes to the development of streamlined processes that support the company's operational goals.
Education and Expertise
Andres Trujillo studied Electrical Engineering at Austin Community College from 2000 to 2005, completing a five-year program. He furthered his education at United Training Academy in Austin, Texas, where he completed a Business Administration Professional Program in Management and Operations in 2020, which lasted for 11 months. His educational background provides a strong foundation for his expertise in technical support and business management.
Background in Operations Management
Andres Trujillo has a diverse background in operations management, having worked at Hostway Services, Inc. in various roles. He served as Site Operations Manager from 2013 to 2015 and as DataCenter Operations Manager from 2015 to 2019, overseeing operations across North America Datacenters. Additionally, he worked as a NOC Technician Level I/II from 2009 to 2013. His experience in these positions has equipped him with skills in managing complex operational environments.
Professional Experience at Dell
Before his tenure at Hostway Services, Inc., Andres Trujillo worked at Dell as an Electronic Technician/Supervisor from 2000 to 2007. This seven-year experience in a leading technology company helped him develop technical skills and supervisory capabilities that are essential in his current role. His time at Dell laid the groundwork for his subsequent career in IT and operations management.
Core Competencies and Specializations
Andres Trujillo possesses core competencies in several areas, including cross-functional global team management, IT strategy, planning, and vendor management. He specializes in safeguarding customer solutions with secure, scalable, and flexible options across public, private, and hybrid environments. His expertise extends to cloud computing, application optimization, budgeting, resource management, process development, and risk management, particularly in compliance and security best practices across various industries.