Drew Nelson
About Drew Nelson
Drew Nelson serves as the Senior Director of Operations at Purple Communications, Inc., where he provides strategic leadership and technical innovation in enterprise forecasting and workload planning. He has extensive experience in workforce management and has held various roles within the company since 2008, including Director of Workforce Management.
Current Role at Purple Communications
Drew Nelson serves as the Senior Director of Operations at Purple Communications, Inc. since 2019. In this role, he provides strategic leadership and technical innovation for enterprise forecasting and workload planning. He is responsible for schedule optimization across a national network of multichannel call centers and onsite interpreting services. Nelson supports a team of over 150 workforce managers, schedulers, and analysts, ensuring efficient operations within the organization. He reports directly to executive and C-level management, highlighting his integral position within the company.
Previous Experience at Purple Communications
Drew Nelson has a history of working at Purple Communications, Inc. He initially served as an Analyst from 2008 to 2011, where he contributed to operational analysis and workforce management. Following this role, he became the Workforce Management Supervisor from 2011 to 2015. In this capacity, he focused on optimizing workforce strategies and enhancing operational efficiency. His experience at Purple Communications spans over seven years, allowing him to develop a deep understanding of the company's operational needs.
Experience at Aflac
Before his tenure at Purple Communications, Drew Nelson worked as an Independent Sales Agent at Aflac from 2006 to 2011. In this role, he was responsible for sales and customer service, helping clients understand and select insurance products that met their needs. This experience contributed to his skills in client relations and sales strategies, which he later applied in his operational roles.
Education and Qualifications
Drew Nelson studied at Northern Arizona University, where he earned a Bachelor of Applied Science in Public Management. He furthered his education by obtaining a Master of Administration in Business Leadership from the same institution from 2012 to 2013. Additionally, he has pursued Continuing Education at Phoenix College. His educational background supports his expertise in management and leadership within operational settings.