Jacob Perez
About Jacob Perez
Jacob Perez is a Help Desk Technician at Purple Communications, Inc., where he has worked since 2021 in Austin, Texas. He has a diverse background in technical support and customer service, with previous roles at Best Buy, Andersen Sterilizers, and Charter Communications.
Work at Purple Communications
Jacob Perez has been employed at Purple Communications, Inc. as a Help Desk Technician since 2021. He has worked in this role for three years in Austin, Texas. His responsibilities include providing technical support and assistance to users, ensuring efficient communication and problem resolution.
Previous Employment Experience
Prior to his role at Purple Communications, Jacob Perez held several positions in the technology and customer service sectors. He worked as a Remote Help Desk Agent at Best Buy from 2010 to 2012. He also served as a Technology Operations employee at Andersen Sterilizers from 2012 to 2020. Additionally, he briefly worked as a Technical Specialist at Charter Communications in 2021.
Education and Expertise
Jacob Perez holds a Bachelor's degree in Information Science/Studies from Elon University. He also earned an Associate's degree in Computer/Information Technology Administration and Management from Alamance Community College. His educational background supports his technical expertise in IT support and management.
Background in Customer Service
Jacob Perez has a diverse background in customer service roles. He worked as a Front Office Assistant at Sweetbay Supermarket from 2008 to 2011 and as a Bank Teller at Bank of America from 2009 to 2010. These positions provided him with valuable experience in customer interaction and support.