Kori Johnson
About Kori Johnson
Kori Johnson serves as the Center Manager at Purple Communications, Inc., where she has worked since 2019. Based in the Charlotte, North Carolina area, she manages three Video Relay Service centers and advocates for a people-first approach in employment and customer service.
Work at Purple Communications
Kori Johnson has served as the Center Manager at Purple Communications, Inc. since 2019. In this role, she oversees the operations of three Purple Video Relay Service centers located in North Carolina. Johnson emphasizes a people-first approach in both employment practices and customer service, ensuring that the needs of both employees and clients are prioritized. Her management responsibilities include maintaining customer confidentiality and addressing communication gaps, which are critical in the video relay service industry.
Education and Expertise
Kori Johnson earned her Bachelor of Science degree in Interpreting from the University of North Carolina at Greensboro, where she studied from 2000 to 2004. This educational background provides her with a solid foundation in interpreting practices, which she applies in her current role. Her expertise as a former interpreter enhances her ability to empathize with and effectively manage current interpreters at Purple Communications.
Background
Kori Johnson began her career at Purple Communications as a staff interpreter before advancing to her current position as Center Manager. Her journey within the company reflects her commitment to the interpreting profession and her dedication to improving service delivery in the video relay service sector. Johnson's personal experiences as an interpreter inform her management style and approach to team leadership.
Advocacy and Management Philosophy
Kori Johnson advocates for a people-first approach in her management role at Purple Communications. This philosophy extends to both employment practices and customer service, where she focuses on creating an inclusive environment for employees and clients alike. By prioritizing the needs of individuals, Johnson aims to foster a supportive workplace culture and enhance the overall customer experience.