Stefano Scarna
About Stefano Scarna
Stefano Scarna is a Customer Support Specialist at Purple Communications, Inc., where he provides technical support and instructs customers on product features. He has a background in customer experience and has worked in various roles, including at Amazon and Aspen Camp of the Deaf & Hard of Hearing.
Work at Purple Communications
Stefano Scarna currently serves as a Customer Support Specialist at Purple Communications, Inc., a role he has held since 2021 in Austin, Texas. In this position, he instructs customers on the effective use of various features of the company's products. He also provides technical support and troubleshooting for software and product features. Prior to his current role, he worked as a Tier I Customer Experience Team member at the same company from 2018 to 2021 in Rocklin, California. His experience in customer support demonstrates his commitment to enhancing customer satisfaction and product usability.
Previous Employment Experience
Before joining Purple Communications, Stefano Scarna worked at Amazon as an Outbound Packer and Slam from 2016 to 2019 in San Marco, Texas. His role involved managing outbound shipments, ensuring efficiency in packing processes. Additionally, he worked as a Camp Counselor at Aspen Camp of the Deaf & Hard of Hearing for two months in 2015 in Aspen, Colorado. This experience contributed to his skills in communication and support within the deaf and hard of hearing community.
Education and Expertise
Stefano Scarna's educational background includes studying at the New Jersey School for the Deaf from 1995 to 2004, where he completed up to the 9th grade. He then attended the Model Secondary School For The Deaf from 2004 to 2006, achieving a high school diploma. His education has equipped him with the necessary skills to effectively communicate and support customers, particularly within the deaf and hard of hearing community.
Skills and Responsibilities
In his role at Purple Communications, Stefano Scarna is responsible for providing technical support and troubleshooting for various software and product features. He has demonstrated a flexible and adaptable work style by being directly assigned tasks by supervisors as needed. His ability to instruct customers on product features highlights his expertise in customer engagement and support.