Joshua Michael
About Joshua Michael
Joshua Michael is a Service Desk Specialist currently working at Purpose Financial in Spartanburg, South Carolina. He has held various roles in the technology and retail sectors, including positions at RadioShack, Charter Communications, and Alorica, where he demonstrated strong project management and leadership skills.
Work at Purpose Financial
Joshua Michael has been employed at Purpose Financial as a Service Desk Specialist since 2021. In this role, he is responsible for managing service desk operations and providing technical support to users. His position requires him to handle various IT-related issues and ensure smooth operations within the organization. Joshua's contributions include managing complex projects and implementing new processes, which enhance the overall efficiency of the service desk.
Previous Experience in Retail Management
Prior to his current role, Joshua worked at RadioShack as an Assistant Store Manager from 2012 to 2014 in Simpsonville, South Carolina. During his tenure, he gained valuable experience in retail operations and customer service. He played a key role in managing store activities and ensuring customer satisfaction, which contributed to the overall success of the store.
Experience in Technical Support and Telecommunications
Joshua has a diverse background in technical support and telecommunications. He worked at Charter Communications as a Sales Advisor from 2014 to 2017, where he engaged with customers to provide solutions and support. He later joined Frontier Communications as a Technical Service Representative for 7 months in 2017, further developing his technical skills. His experience at Alorica as an Internet of Things Team Lead from 2018 to 2021 involved overseeing projects related to Samsung products, showcasing his expertise in technology.
Education and Certifications
Joshua studied at USILACS, where he earned a Bachelor of International Business Etiquette and Integrity from 2018 to 2021. He also attended Monroe 2-Orleans Boces, obtaining a Certificate in Computer & Electronics Technology. His educational background equips him with essential skills in business and technology, supporting his professional roles.
Project Management and Knowledge Development
In his career, Joshua has effectively managed multiple complex projects, demonstrating strong organizational and leadership skills. He played a significant role in the transition from MoneyGram to Western Union, ensuring seamless integration across various locations. Additionally, he created over 17 Knowledge Articles to assist with new services, which enhanced team efficiency and problem-solving capabilities. His expertise in hardware refresh projects further establishes him as a subject matter expert in his field.