Toyka Kellam
About Toyka Kellam
Toyka Kellam serves as the Online Customer Care Supervisor at Purpose Financial in Wilmington, Delaware, bringing over 30 years of customer service experience, particularly in quality assurance and customer retention.
Work at Purpose Financial
Toyka Kellam has served as the Online Customer Care Supervisor at Purpose Financial since 2019. In this role, she is responsible for overseeing customer service operations, ensuring high standards of quality assurance are maintained. Her position is based in Wilmington, Delaware, where she has contributed to the company's customer retention strategies, which support sustained business growth.
Education and Expertise
Toyka Kellam studied Marketing at Northampton from 1980 to 1984, where she achieved academic recognition. She also pursued further education at Virginia College. With over 30 years of experience in customer service, she has developed expertise in quality assurance and temporary placement, which enhances workforce flexibility.
Background in Customer Service
Toyka Kellam has a robust background in customer service, having worked in various roles over three decades. Prior to her current position, she was employed at Gannett | USA TODAY NETWORK as a Training and Quality Manager for 11 years. Earlier in her career, she worked for MCI Corporation as a Supervisor for 17 years, where she honed her skills in coaching and team development.
Achievements in Customer Retention
Throughout her career, Toyka Kellam has demonstrated significant skills in customer retention. Her efforts have contributed to the sustained growth of the businesses she has worked for. Her focus on quality assurance and customer service excellence has been a key factor in her professional success.