Reginald Strong
About Reginald Strong
Reginald Strong is a Technical Support Analyst at Pursuant Health in Lawrenceville, Georgia, where he has worked since 2013. With over two decades of experience in IT support, he specializes in troubleshooting hardware, software, network, and database issues.
Work at Pursuant Health
Reginald Strong has been employed at Pursuant Health as a Technical Support Analyst since 2013. In this role, he provides 2nd level support for Field Technicians, focusing on troubleshooting and resolving hardware, software, network, and database issues for deployed kiosks. His responsibilities include performing software upgrades, conducting performance analysis, assessing hardware replacements, executing scripts, and reviewing scheduled tasks and services by connecting to customer sites.
Previous Experience in Technical Support
Before joining Pursuant Health, Reginald Strong worked at NCR Corporation as a Remote Technical Support professional from 2011 to 2013. His earlier experience includes a role at Merial, a Sanofi Company, where he served as a Customer Support representative from 2000 to 2008. Additionally, he worked as a Help Desk Analyst at Wireless Generation from 2008 to 2009. These positions contributed to his extensive background in technical support, spanning over two decades.
Education and Expertise
Reginald Strong studied at Kennesaw State University from 2009 to 2012, where he pursued coursework relevant to his career in IT support. He also attended Gwinnett Technical College, earning an Associate's degree in Information Security and Assurance from 2004 to 2006. His educational background has equipped him with the knowledge and skills necessary to excel in technical support roles.
Career Overview
Reginald Strong has built a career in the IT support industry, accumulating over twenty years of experience in various technical support roles. His career trajectory includes positions that required him to engage directly with customers and provide solutions to complex technical issues. This extensive experience highlights his commitment to the field and his ability to adapt to different technical environments.