Brandon Gooding
About Brandon Gooding
Brandon Gooding is a Customer Service Representative currently employed at Push Operations. He has a diverse background in customer service and sales, with previous roles at companies such as Scotiabank, Majorel, and The Michaels Companies.
Current Role at Push Operations
Brandon Gooding currently serves as a Customer Service Representative at Push Operations, a position he has held since 2023. In this role, he actively addresses customer inquiries and challenges, ensuring effective communication and resolution. He has contributed to the development of high-quality self-serve resources by validating and enhancing the knowledge base. Additionally, he consistently meets or exceeds quarterly targets while maintaining a focus on excellence in customer service.
Previous Experience in Customer Service
Prior to his current role, Brandon worked at Majorel as a Customer Service Representative from 2019 to 2020. In this position, he developed skills in addressing customer needs and resolving issues. He also held the role of Client Services Associate at Procom from 2022 to 2023, where he further honed his customer service abilities. His experience in various customer-facing roles has equipped him with the necessary skills to effectively support clients.
Background in Retail Sales
Brandon has a background in retail sales, having worked as a Sales Associate at The Michaels Companies, Inc. for three months in 2016 and at Gap for one year from 2018 to 2019. These positions provided him with foundational experience in customer interactions and sales processes, contributing to his overall skill set in customer service.
Education in Computer/Information Technology
Brandon studied at Cameron Heights Collegiate Institute, where he focused on Computer/Information Technology Administration and Management. He completed his studies and achieved a High School Diploma from 2011 to 2015. This educational background has provided him with a technical foundation that supports his current role in customer service.
Experience in Accounting
In 2021, Brandon worked as a Senior Accounting Clerk at Scotiabank for four months. This role involved financial tasks that contributed to his understanding of accounting principles and practices. His diverse work experience includes both customer service and accounting, showcasing his versatility in different professional environments.