Dennis Ramos
About Dennis Ramos
Dennis Ramos serves as the Customer Support Team Lead at Push Operations in Vancouver, British Columbia, where he has worked since 2023. He has a background in customer service and training, having previously held roles at PayPal and Concentrix.
Work at Push Operations
Dennis Ramos currently serves as the Customer Support Team Lead at Push Operations, a position he has held since 2023. In this role, he oversees the customer support team and ensures high-quality service delivery. Prior to this leadership position, he worked as a Customer Support Specialist at Push Operations for eight months. His tenure at the company reflects his commitment to enhancing customer experiences and fostering effective communication within the team.
Previous Experience at PayPal
Before joining Push Operations, Dennis worked at PayPal as a Customer Service Specialist from 2019 to 2022. In this role, he developed skills in customer interaction and problem resolution, contributing to the overall customer satisfaction of the organization. His experience at PayPal provided him with a solid foundation in customer service practices and enhanced his ability to manage customer inquiries effectively.
Background in Training and Development
Dennis has a background in training and development, having worked as a Skills Trainer at Concentrix from 2015 to 2019. In this capacity, he was responsible for facilitating training sessions and developing content aimed at improving team performance. His experience in training has equipped him with the skills to mentor others and enhance team capabilities in customer service.
Customer Service Mindset
Dennis possesses a strong customer service mindset, which is evident in his professional roles. He emphasizes building strong relationships and connecting with people, which is crucial in customer support environments. His approach focuses on understanding customer needs and delivering solutions that foster satisfaction and loyalty.