James Upton
About James Upton
James Upton serves as the Director of Customer Experience at Push Operations, where he has worked since 2024. He has over three years of experience in customer and partnerships roles within high-growth SaaS environments, having previously held various positions at Clio and other organizations.
Current Role at Push Operations
James Upton serves as the Director of Customer Experience at Push Operations, a position he has held since 2024. He works in a hybrid capacity from Vancouver, British Columbia, Canada. In this role, he focuses on enhancing customer interactions and ensuring that customer feedback is integrated into business strategies.
Previous Experience at Clio - Cloud-Based Legal Technology
Prior to his current role, James Upton worked at Clio - Cloud-Based Legal Technology in various capacities. He was the Team Lead for Data Migrations for eight months in 2020, the Community Partnerships Manager from 2019 to 2020, and held multiple positions including Customer Success Trainer and Customer Support Specialist from 2017 to 2018. His experience at Clio contributed to his expertise in customer success and partnerships.
Career Background in Customer Experience
James Upton has over three years of experience in customer and partnerships roles within high-growth SaaS environments. His career includes positions such as Customer Experience Representative at Indigo and Manager of Customer Support at Push Operations. He has also served as Team Lead of Customer Success at Push Operations, demonstrating his ability to drive cross-functional teams towards success.
Educational Background
James Upton studied at University College Cork, where he earned a Master's degree in Politics in 2015 and a Bachelor of Arts in Politics and English in 2014. Prior to that, he completed his Leaving Certificate at CBS Tramore in Ireland. His educational background supports his professional roles in customer experience and communications.
Leadership and Advocacy Experience
In addition to his professional roles, James Upton has held leadership positions such as Deputy President and Campaigns Officer at UCC Students' Union and Chairperson of the UCC LGBT* Society. These roles reflect his commitment to advocacy and community engagement, enhancing his skills in communication and team leadership.