Spencer P.
About Spencer P.
Spencer P. is an Implementation Specialist with extensive experience in customer success and product coaching. He currently leads Research & Development at Honest Cocktails and has a background in hospitality spanning over 11 years.
Work at Push Operations
Spencer P. serves as an Implementation Specialist at Push Operations, a role he has held since 2022. In this position, he focuses on enhancing customer experiences through effective product coaching and proactive engagement. His responsibilities include guiding clients in utilizing software solutions to their fullest potential, ensuring they achieve desired outcomes. Spencer's background in hospitality contributes to his understanding of customer needs and expectations, allowing him to create tailored solutions.
Current Role at Honest Cocktails
Since 2021, Spencer P. has worked as the Research & Development Lead at Honest Cocktails in Vancouver, British Columbia. In this role, he is involved in the development of innovative cocktail recipes and product offerings. His work encompasses a variety of projects aimed at enhancing the brand's product line and customer satisfaction. Spencer's dual role at Honest Cocktails and Push Operations showcases his versatility and commitment to improving customer experiences.
Background in Customer Success
Spencer P. has a substantial background in customer success, having worked at Top Producer Software from 2020 to 2022. During his tenure, he held multiple roles, including Senior Customer Success Specialist, Customer Retention Specialist, and Webinar Host & Technician. His experience in these positions involved engaging with clients to ensure they received maximum value from the software, fostering long-term relationships and satisfaction.
Hospitality Experience
Spencer P. has over 11 years of experience in the hospitality industry, which informs his approach to customer engagement. His roles have included bartending at various establishments, such as Terminal City Club and Edible Canada. This extensive background in hospitality has equipped him with skills in customer service and experience enhancement, which he applies in his current roles to create engaging interactions for clients.
Education and Training
Spencer P. attended Hitek Computer School, where he studied Software QA Testing from 2016 to 2017. Although he did not complete the program, the training provided him with foundational knowledge in software quality assurance. This educational background complements his professional experience, particularly in roles focused on customer success and implementation.