Ben Wickens
About Ben Wickens
Ben Wickens serves as the Customer Support Manager at Pusher, where he has worked since 2021. He has a background in Computing from the University of Plymouth and has held various roles in customer support and technical analysis over the past decade.
Work at Pusher
Ben Wickens has been with Pusher since 2020, initially serving as Support Team Lead. In this role, he oversees the customer support operations, focusing on enhancing the customer experience. He transitioned to the position of Customer Support Manager in 2021, where he continues to support customers with technical inquiries and provides best practice guidance. His responsibilities include implementing process changes to improve support operations and promoting talent development within the team.
Education and Expertise
Ben Wickens studied at the University of Plymouth from 2009 to 2013, where he earned a Bachelor of Science (BSc) degree in Computing. This educational background provides him with a strong foundation in technical support and customer service. His expertise includes developing training guides and instilling best practices within the organization, which contributes to the overall effectiveness of the customer support team.
Background
Before joining Pusher, Ben Wickens worked at Gresham Tech as a Technical Analyst from 2013 to 2019. In this role, he gained significant experience in analyzing data and running reports to enhance customer experiences. He also worked at Plymouth City Council as a Trainee ICT Service Desk Technician from 2011 to 2013, where he began his career in technical support. His diverse background has equipped him with the skills necessary for his current role.
Achievements
During his tenure at Pusher, Ben Wickens has implemented process changes and improvements to enhance customer support operations. He is dedicated to promoting talent within the customer support team and enjoys developing training guides. His focus on continuous improvement is evident in his efforts to analyze data and run reports to better the customer experience.