Stuart Wilson
About Stuart Wilson
Stuart Wilson is the Customer Success Lead at Pusher, where he has worked since 2020. He has a background in technical support and operations, with previous roles at Sophos and Gresham Tech.
Current Role at Pusher
Stuart Wilson serves as the Customer Success Lead at Pusher, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring clients derive maximum value from Pusher's products. He implements process changes and improvements within the Customer Success team, establishes and monitors operational procedures, and defines future operational needs to drive success. Additionally, he conducts weekly performance reviews and develops personal growth plans for team members.
Previous Experience at Pusher
Before his current role, Stuart Wilson worked at Pusher as a Senior Support Engineer from 2019 to 2020. During his nine-month tenure in London, he contributed to the support operations, helping to resolve customer issues and improve service delivery. His experience at Pusher laid the groundwork for his subsequent leadership role in customer success.
Professional Background
Stuart Wilson has a diverse professional background in technology and customer support. He worked at Gresham Tech as CaaS Operations Lead for six months in 2019 and as Senior Technical Analyst for five years from 2013 to 2018. His earlier experience includes roles at Sophos, where he served as an IT Service Desk Engineer, Technical Support Analyst, and Senior Systems Specialist, accumulating a total of nine years of experience at the company.
Education and Expertise
Stuart Wilson studied at Oxford Brookes University, where he earned a Bachelor of Science with Honours in Computing and Software Engineering from 1999 to 2003. His educational background provides a solid foundation for his roles in technology and customer support, equipping him with the skills necessary to excel in his career.
Key Responsibilities at Pusher
In his role at Pusher, Stuart Wilson is responsible for defining and managing the renewal process for customer contracts and reporting weekly Key Performance Indicators (KPIs) to senior management. He also liaises across various business areas to promote collaboration and growth within the Customer Success team, ensuring that the team is well-equipped to meet customer needs.