Sam Harris
About Sam Harris
Sam Harris is a Senior Engagement Manager at Pypestream with a strong background in customer success and experience management. He holds a Bachelor's degree in International Relations, Photography, and Social Change from the University of Southern California and has a passion for soccer that influences his approach to team-building.
Current Role as Senior Engagement Manager
Sam Harris currently serves as a Senior Engagement Manager at Pypestream, a position held since 2023 in the New York City Metropolitan Area. In this role, Harris focuses on enhancing customer engagement and satisfaction through strategic initiatives. His experience in customer success and engagement management positions him to effectively lead projects that improve client relationships and drive business growth.
Previous Experience at Pypestream
Prior to his current role, Sam Harris held multiple positions at Pypestream, including Customer Success Manager and Director of Customer Experience. He worked at Pypestream from 2016 to 2023, contributing to various aspects of customer engagement and experience. His tenure included a focus on growth operations and marketing strategies, which helped shape the company's approach to customer service.
Educational Background
Sam Harris has a diverse educational background. He earned a Bachelor's degree in International Relations, Photography, and Social Change from the University of Southern California, completing his studies from 2009 to 2013. Additionally, he obtained a Certificate in Marketing from Northwestern University's Kellogg School of Management in 2021. His education equips him with a unique perspective on customer engagement strategies.
Expertise in Customer Success and Engagement
Harris possesses a strong expertise in customer success, demonstrated through his various roles at companies such as Invisibly and Pypestream. His background includes a focus on chatbot design and design thinking strategies, which are essential for enhancing customer experiences. He has also led webinars on applying design thinking to customer journey mapping and automation, showcasing his commitment to innovative customer engagement practices.
Passion for Soccer and Team Building
Sam Harris is passionate about soccer, which may influence his approach to team-building activities and company culture initiatives. His interest in sports can foster collaboration and camaraderie among team members, contributing to a positive work environment. This passion aligns with his professional focus on enhancing customer engagement through effective team dynamics.