Karen F.
About Karen F.
Karen F. serves as the Director of Information Technology at Pyramid Systems, Inc., where she has worked since 2015. She has a background in network engineering and management, with significant experience in developing IT processes and enhancing customer satisfaction.
Work at Pyramid Systems
Karen F. has served as the Director of Information Technology at Pyramid Systems, Inc. since 2015. In this role, she has been responsible for overseeing the IT department, implementing strategic initiatives, and ensuring the alignment of technology with business objectives. Her leadership has contributed to the development of formal IT processes and policies that support the company's operational goals. Additionally, she has spearheaded modernization efforts, including cloud migration and the integration of various applications, enhancing the overall efficiency of the organization.
Education and Expertise
Karen F. holds a Bachelor of Arts degree in Philosophy from George Mason University. She also studied Business Administration and Management at The George Washington University. Her educational background provides her with a strong foundation in critical thinking and management principles, which she applies in her current role in information technology. Karen's expertise encompasses IT governance, service management, and security compliance, particularly in relation to ISO 20000 and NIST 800-171 standards.
Background in IT Management
Prior to her current position, Karen F. worked at TerpSys in various roles from 2001 to 2014. She began as a Senior Network Engineer and later progressed to Manager of NSS Consulting and Manager of Corporate IT. During her tenure, she developed a business continuity and disaster recovery plan and achieved high customer satisfaction ratings by fostering a service-oriented culture. Her experience at TerpSys equipped her with the skills necessary for effective IT management and strategic planning.
Achievements in IT Service Management
Karen F. has achieved significant milestones in her career, particularly in IT service management. She has maintained above 98% annual customer satisfaction survey results by cultivating a proactive service culture aligned with the ISO 20000 service model. Additionally, she developed formal IT processes and procedures that facilitated the attainment and maintenance of ISO 20000 certification, demonstrating her commitment to quality service delivery in the IT sector.
Security and Compliance Initiatives
In her role, Karen F. has implemented security policies and procedures that adhere to the NIST 800-171 standard. This initiative ensures the confidentiality, integrity, and availability of information within the organization. Her focus on security compliance reflects her understanding of the critical importance of protecting sensitive data in today's digital landscape.