Karen F.
About Karen F.
Karen F. serves as the Director of IT and Infrastructure at Pyramid Systems, Inc. in Fairfax, Virginia, where she has worked since 2015, bringing extensive experience in IT management and network engineering.
Work at Pyramid Systems
Karen F. has served as the Director of IT and Infrastructure at Pyramid Systems, Inc. since 2015. In this role, she oversees the company's IT operations and infrastructure management in Fairfax, Virginia. Her responsibilities include developing and enforcing policies and procedures aligned with the NIST 800-53 standard to protect IT assets and ensure data integrity, security, and privacy. Under her leadership, the organization has implemented innovative cloud technologies, maintaining IT service costs significantly under budget.
Previous Experience at TerpSys
Prior to her current position, Karen F. held multiple roles at TerpSys. She worked as a Senior Network Engineer from 2001 to 2003, followed by a position as Manager of NSS Consulting from 2003 to 2006. From 2006 to 2014, she served as Manager of Corporate IT. During her tenure, she executed a business continuity recovery plan that ensured a critical system recovery time objective of 15 minutes.
Early Career at MicroStrategy
Karen F. began her career as a Network Engineer at MicroStrategy, where she worked from 1999 to 2000. This early experience contributed to her foundational knowledge in network management and IT infrastructure, which she has built upon throughout her career.
Education and Expertise
Karen F. holds a Bachelor of Arts in Philosophy from George Mason University. Additionally, she studied Business Administration and Management at The George Washington University. Her educational background complements her extensive experience in IT management and infrastructure, enabling her to implement effective strategies and policies in her roles.
Achievements in IT Management
Throughout her career, Karen F. has achieved notable results in IT management. She maintained an average customer satisfaction survey score of 98% by fostering a proactive service-oriented culture based on the ISO 20000 service delivery model. Furthermore, she established a robust ISO 27001 control environment, addressing risks across all technology aspects, and successfully kept IT service costs per employee 15% under budget for three consecutive years.