Sara K. Parker
About Sara K. Parker
Sara K. Parker is a Scrum Master and Business Analyst at Pyramid Systems, Inc., where she has worked since 2017. With extensive experience in various roles within the technology and support sectors, she has a strong background in database administration, project management, and team leadership.
Work at Pyramid Systems
Sara K. Parker has been employed at Pyramid Systems, Inc. since 2017, where she serves as a Scrum Master and Business Analyst. In this role, she focuses on facilitating agile practices and enhancing team collaboration. She is responsible for managing project workflows and ensuring that project goals align with client needs. Her contributions include supporting the USCIS-wide eProcessing initiative, which aims to transition from manual to electronic processing.
Previous Experience at CSC
Prior to her current role, Sara K. Parker worked at CSC in various capacities. She served as a Development Support Manager from 2012 to 2015, overseeing projects related to USCIS Benefits. She also held positions as a Quality Assurance Leader from 2007 to 2012 and as a Documentation Specialist in 2007. Her experience at CSC included roles in Oracle DBA and User Support, where she worked on the FDNS and NASS teams for five months in 2015 and on the NCSC and CRIS teams for six months from 2015 to 2016.
Education and Expertise
Sara K. Parker holds a Doctor of Philosophy (Ph.D.) in English Language and Literature from the University of South Carolina-Columbia, which she completed from 1994 to 1997. Additionally, she earned a Master’s Degree in Management Information Systems from Drexel University between 2011 and 2013. She also has a Bachelor’s Degree in English Language and Literature from Longwood University, where she studied from 1989 to 1992, and a Master’s Degree in the same field from Longwood University from 1992 to 1993.
Leadership and Management Skills
In her previous roles, Sara K. Parker has demonstrated leadership capabilities by managing teams and projects. She led the Configuration Management, Technical Documentation, and Enterprise Tools teams. She has experience in people management, overseeing a team of Software Testers and a UI/UX resource, which includes responsibilities for evaluations, hiring, and professional development. Additionally, she has managed a SharePoint implementation and support project.
Technical Skills and Compliance
Sara K. Parker has a strong background in ensuring compliance with Section 508 for program documentation. She has experience as a statistician and a trainer, which complements her primary roles in business analysis and project management. Her passion lies in creating processes and tools that enhance efficiency and reduce user frustration. She also acts as a stand-in for the Service Owner during meetings when scheduling conflicts arise.