Risa Baltes, Ccxp
About Risa Baltes, Ccxp
Risa Baltes serves as the Director of Customer Success at Q-Centrix, a position she has held since 2021. She has extensive experience in customer experience roles, particularly with the American Red Cross, where she held various positions over nearly a decade.
Current Role at Q-Centrix
Risa Baltes serves as the Director of Customer Success at Q-Centrix. She has held this position since 2021, contributing to the company's focus on enhancing customer relationships and ensuring client satisfaction. Her role involves overseeing customer success strategies and initiatives that align with the company's objectives.
Previous Experience at American Red Cross
Risa Baltes has extensive experience with the American Red Cross, where she held multiple roles over several years. She served as Senior Director of Customer Experience for six months in 2021, Director of Customer Experience from 2018 to 2021, and Manager of Sales and Recruitment Education and Training from 2013 to 2016. Her work spanned various divisions, including Biomedical Headquarters and the Central Division.
Educational Background
Risa Baltes earned a Bachelor of Science in Medical Technology from the University of Arizona, where she studied from 1991 to 1996. Additionally, she obtained a Project Management Certificate from The George Washington University - School of Business, completing her studies there from 2007 to 2008.
Professional Development and Certifications
Risa Baltes has pursued professional development through various roles that emphasize project management and process standardization. Her experience includes positions such as Project Manager/Process Standardization at the American Red Cross from 2007 to 2010 and Training Lead for Siebel CRM Implementation from 2012 to 2013.
Early Career Experience
Before her extensive tenure at the American Red Cross, Risa Baltes worked as a Medical Laboratory Technologist at South Bend Medical Foundation from 1998 to 2004. This early experience in the medical field provided her with a strong foundation in healthcare and laboratory practices.