Shannon Neely
About Shannon Neely
Shannon Neely serves as the Director of Learning & Development at Q-Centrix, where she focuses on improving healthcare outcomes through strategic initiatives. With extensive experience in operational improvement and a background in psychology, she has successfully led various projects aimed at enhancing patient experiences and reducing costs.
Current Role at Q-Centrix
Shannon Neely currently serves as the Director of Learning & Development at Q-Centrix, a position she has held since 2021. In this role, she focuses on enhancing the skills and knowledge of employees to improve operational effectiveness within the organization. Her responsibilities include designing and implementing training programs that align with the company’s strategic goals. Neely's leadership in learning initiatives aims to foster a culture of continuous improvement and innovation among staff.
Previous Experience at Q-Centrix
Before her current role, Shannon Neely worked as the Director of Client Operations at Q-Centrix from 2019 to 2021. In this capacity, she managed client relationships and oversaw operations to ensure that services met the needs of healthcare clients. Her experience in this role contributed to her understanding of client expectations and operational challenges within the healthcare sector.
Experience at Carolinas HealthCare System
Shannon Neely served as a Lean Sensei at Carolinas HealthCare System from 2015 to 2019. During her four years in this role, she applied Lean methodologies to improve operational processes and enhance patient care. Her work focused on driving transformational change within the organization, contributing to efficiency and effectiveness in healthcare delivery.
Educational Background
Shannon Neely holds a Master of Arts in Industrial/Organizational Psychology from Western Michigan University, which she completed from 2005 to 2007. She also earned a Bachelor of Science in Psychology from Florida State University, where she studied from 2001 to 2005. Her educational background provides her with a solid foundation in understanding human behavior and organizational dynamics, which she applies in her professional roles.
Consulting Experience
Prior to her roles at Q-Centrix, Shannon Neely worked as the Director of Consulting Services at MedAxiom from 2007 to 2011. In this position, she led consulting initiatives aimed at improving healthcare operations and patient outcomes. Her experience in consulting has equipped her with the skills to creatively solve complex challenges and implement effective strategies in the healthcare industry.