Andrea Gimenez De Oliveira
About Andrea Gimenez De Oliveira
Andrea Gimenez De Oliveira is a Customer Success Account Manager at QAD, where she has worked for 21 years in the São Paulo Area, Brazil. She holds a Bachelor's Degree in Business Administration and Management and a qualification in Management in Human Resources.
Work at QAD
Andrea Gimenez De Oliveira has served as a Customer Success Account Manager at QAD since 2003, accumulating 21 years of experience in this role. Based in the São Paulo Area, Brazil, she manages various client-related functions, ensuring compliance with legal and contractual obligations. Her responsibilities include overseeing the processing and billing of first-year license and maintenance sales contracts, as well as managing the installed base of licenses for both global and Brazilian clients.
Education and Expertise
Andrea studied at Estacio, where she earned a degree in Management in Human Resources from 2012 to 2014. Prior to that, she attended Centro Universitário Ibero-Americano, achieving a Bachelor's Degree in Business Administration and Management from 2003 to 2006. Her educational background equips her with the skills necessary for her role in customer success and operational management.
Background
Andrea has a strong background in customer success management, particularly within the technology sector. Her role involves managing the legal and contractual aspects for clients in Brazil, ensuring smooth operations and compliance. She also plays a significant part in the operational management of the HR department, focusing on recruitment, selection, and employee integration.
Achievements
In her capacity as Customer Success Account Manager, Andrea administers certification exams for employees and collaborators, ensuring skill development and compliance. She handles the renewal process for annual maintenance contracts, including proposal submissions and purchase order management. Additionally, she conducts license audits for clients to ensure proper usage and compliance.