Bruce Edwards
About Bruce Edwards
Bruce Edwards serves as the Customer Support Team Leader at QAD, where he has worked since 1997. He holds a BBA in Marketing from Temple University and an Associate of Science in Mechanical Engineering from Penn State Abington, bringing over two decades of experience in customer support leadership.
Work at QAD
Bruce Edwards has served as the Customer Support Team Leader at QAD since 1997. With 27 years in this role, he has played a significant part in shaping the customer support landscape within the organization. His responsibilities include overseeing customer support operations and ensuring that the team meets the needs of clients effectively. Edwards has been instrumental in developing customer support strategies that enhance service delivery and customer satisfaction.
Education and Expertise
Bruce Edwards holds a Bachelor of Business Administration (BBA) in Marketing/Marketing Management from Temple University, where he studied from 1980 to 1983. He also earned an Associate of Science (A.S.) in Mechanical Engineering from Penn State Abington, completing his studies from 1975 to 1977. This educational background equips him with a blend of marketing acumen and technical knowledge, which supports his role in customer support.
Background
Bruce Edwards possesses over two decades of experience in leading customer support teams. His extensive career has provided him with a deep understanding of customer service dynamics. Edwards has a diverse background that includes experience in both industrial manufacturing and software support, which enhances his capability to lead customer support initiatives effectively.
Achievements
Throughout his career, Bruce Edwards has been recognized for his contributions to customer support at QAD. His leadership in developing customer support strategies has been vital in improving service quality and operational efficiency. His extensive experience in the field has positioned him as a knowledgeable resource in customer service management.