Cyndi (Sommers) Sherman
About Cyndi (Sommers) Sherman
Cyndi (Sommers) Sherman is a Customer Service Delivery Manager with over 25 years of experience in managing service delivery teams and projects. She has held various roles in notable companies such as Xerox, Eastman Kodak, and Corning Incorporated, and possesses expertise in ITIL Change Management and Problem Management.
Current Role at QAD
Cyndi Sherman has been serving as the Customer Service Delivery Manager at QAD since 2017. In this role, she manages service delivery teams and oversees various projects. Her responsibilities include ensuring high-quality customer service and optimizing operational processes. She has adapted to remote work, demonstrating her ability to lead teams effectively in a virtual environment.
Professional Experience
Cyndi Sherman has over 25 years of experience in managing service delivery teams and projects. She previously worked at Xerox as a Service Delivery Manager from 2007 to 2016, where she managed service delivery in the Rochester, New York area. Prior to that, she held positions at Bausch + Lomb as a Sr Systems Analyst and at Eastman Kodak as a World Wide Information Systems Manager. Additionally, she worked at Corning Incorporated as a Transition Project Manager.
Education and Expertise
Cyndi Sherman holds a Bachelor of Science degree in Computer Science from Marquette University, which she completed from 1981 to 1985. She also earned a Master of Business Administration (MBA) in Business Administration and Management from St. John Fisher College. Her educational background supports her expertise in ITIL Change Management, Problem Management, and P&L management.
Skills and Specializations
Cyndi Sherman possesses a strong skill set in business continuity, disaster recovery, and contingency planning. She has demonstrated a strong ability to thrive in high-pressure environments and has experience in managing cross-cultural and international teams. Her knowledge in regulatory compliance management further enhances her capabilities in service delivery.
Achievements and Recognition
Cyndi Sherman has received recognition for her contributions, including being a two-time recipient of the Xerox President's Club Award in 2012 and 2015. This award highlights her performance and commitment to excellence in service delivery during her tenure at Xerox.