Daisy Jiang
About Daisy Jiang
Daisy Jiang is a Customer Service Representative at QAD, where she has worked since 2017, focusing on maintenance renewal and UCA collections. She has prior experience in project management and banking, and holds a bachelor's degree in Applied English from Shanghai Ocean University.
Work at QAD
Daisy Jiang has been employed at QAD since 2017, serving as a Customer Service Representative. In her role, she specializes in maintenance renewal and UCA collections, which are critical for customer retention efforts. Her position involves proactive communication with business partners to ensure customer activity and satisfaction. Over her seven years at QAD, she has contributed to enhancing customer relationships and improving service delivery.
Previous Experience
Before joining QAD, Daisy worked at the German Chamber of Commerce in China as a Junior Project Manager in Membership Administration from 2014 to 2017. In this role, she was responsible for managing membership-related projects and supporting administrative functions. Additionally, she worked as a bank teller at 建设银行 from 2012 to 2014, where she gained experience in customer service and financial transactions.
Education and Expertise
Daisy Jiang studied at 上海海洋大学, where she earned a Bachelor's degree in 应用英语 from 2007 to 2012. Her educational background has equipped her with strong communication skills, which she applies in her current role at QAD. Her expertise in customer service and project management is supported by her academic training and professional experiences.
Professional Skills
Daisy specializes in maintenance renewal and UCA collections, focusing on customer retention. Her role requires effective communication and relationship management skills, which she has developed through her various positions in customer service and project management. She engages proactively with business partners to ensure high levels of customer satisfaction and activity.