David Deakin
About David Deakin
David Deakin serves as the Global Customer Engagement Manager for Strategic Accounts at QAD, where he has worked since 2012. He has held various leadership roles in information technology and operations across multiple companies, including A.O. Smith and Regal Beloit.
Current Role at QAD
David Deakin serves as the Global Customer Engagement Manager for Strategic Accounts at QAD. He has held this position since 2012, managing a global portfolio and program. His responsibilities include leading customer alignment and advocacy initiatives, ensuring that client business value aligns with the company's offerings. Deakin engages extensively with C-level executives at global strategic accounts, fostering relationships that enhance customer satisfaction and loyalty.
Previous Experience in Information Technology
Before joining QAD, David Deakin held several notable positions in the information technology sector. He was the Vice President of Global Information Technology at A.O. Smith from 2007 to 2011. Prior to that, he served as the Director of IT at Stoneridge, Inc. from 1987 to 1997. Additionally, he worked as Vice President of Operations and IV and V Practice Leader at Lighthouse Technologies from 2005 to 2007, and as Vice President of IT Program Management at Regal Beloit from 2011 to 2012.
Educational Background
David Deakin has a solid educational foundation in both technical and business disciplines. He studied at Leek College, where he achieved an Associate's degree focusing on Mathematics, Physics, and Geography from 1977 to 1978. He then pursued a Master of Business Administration at Staffordshire University, completing his studies from 1978 to 1987. His education equips him with the analytical and managerial skills necessary for his roles in technology and customer engagement.
Career Development in IT Management
David Deakin's career in IT management began at Saint-Gobain, where he worked as the Manager of Computer Services from 1978 to 1987. This role laid the groundwork for his extensive experience in the field. Over the years, he has developed a comprehensive understanding of IT operations and customer engagement strategies, which he applies in his current role at QAD.