Deepak Rao
About Deepak Rao
Deepak Rao is a Customer Support Team Lead at QAD, where he has worked since 2018. He has extensive experience in project management and software application development, having held various roles at Atos over a span of 16 years.
Current Role at QAD
Deepak Rao serves as the Customer Support Team Lead at QAD, a position he has held since 2018. Based in the Mumbai Area, India, he is responsible for overseeing customer support operations. His role involves managing large teams and ensuring the delivery of high-quality services to global customers. His expertise in customer support enables him to effectively address client needs and improve service delivery.
Professional Experience at Atos
Deepak Rao has extensive experience at Atos, where he held various positions over a span of 16 years. He began as a Trainee in 2002 and progressed to roles including System Engineer, System Analyst, Team Lead, Project Manager, and Senior Project Manager. His tenure at Atos allowed him to develop skills in project management and team leadership, contributing to successful project outcomes and service delivery.
Education and Project Management Certification
Deepak Rao studied Electronics Engineering at the University of Mumbai, earning a Bachelor of Engineering (BEng) from 1997 to 2001. He has also pursued further education at the Project Management Institute, achieving the Project Management Professional (PMP) certification since 2013. This educational background supports his expertise in managing projects and leading teams effectively.
Expertise in Software Application Management
Deepak Rao possesses expertise in managing software application development and maintenance services. He is proficient in both Waterfall and Agile methodologies, which allows him to adapt to various project requirements. Additionally, he has experience in managing application management services based on ITIL for large customers, ensuring that service delivery aligns with industry standards.