Denise Myers
About Denise Myers
Denise Myers is a Senior Customer Service Delivery Manager at QAD, where she has worked since 2016. She has a diverse background in project management and customer service, with previous roles at Accelera Solutions, Benefitfocus, and Northrop Grumman Corporation.
Current Role at QAD
Denise Myers serves as the Senior Customer Service Delivery Manager at QAD, a position she has held since 2016. In this role, she works remotely and plays a crucial part in supporting regional sales teams by positioning solutions and services during the sales cycle with existing clients. She is responsible for delivering formal Monthly Service Reviews and Service Reports, ensuring transparency and accountability in service delivery. Additionally, she facilitates collaboration between the Service Center and clients to manage escalations and major incidents effectively.
Previous Experience at Accelera Solutions
Denise Myers worked as a Project Manager at Accelera Solutions from 2012 to 2014. During her two years in this role, she managed various projects, contributing to the company's operational goals. Her experience at Accelera Solutions provided her with valuable insights into project management and client delivery.
Experience at Benefitfocus
From 2014 to 2016, Denise Myers held the position of Delivery Manager at Benefitfocus. In this role, she was responsible for overseeing service delivery and ensuring client satisfaction. Her work involved managing processes and improving operational efficiency, which contributed to the overall success of the organization.
Educational Background
Denise Myers has a solid educational foundation in business administration. She studied at the College of Charleston, where she earned a Bachelor of Science (B.S.) in Business Administration and Management from 1998 to 2002. She furthered her education at The Citadel, achieving a Master of Business Administration (M.B.A.) from 2010 to 2013. Additionally, she obtained a Master of Public Administration (M.P.A.) from the College of Charleston from 2004 to 2006.
Career at Northrop Grumman Corporation
Denise Myers worked as a Project Manager at Northrop Grumman Corporation from 2009 to 2012. Over the course of three years, she managed various projects that contributed to the company's objectives. This experience enhanced her project management skills and prepared her for future roles in customer service delivery.