Fabian A.
About Fabian A.
Fabian A. is a Customer Service Delivery Manager at QAD, with a background in IT support and incident management. He has held various roles in companies like Citibanamex, e-Core Mexico, and Infor, and holds a degree in Computer Systems Engineering from Universidad ICEL.
Current Role at QAD
Fabian A. serves as the Customer Service Delivery Manager at QAD, a position he has held since 2021. In this role, he is responsible for overseeing customer service operations and ensuring the delivery of high-quality support to clients. His experience in customer service management contributes to the effectiveness of QAD's service delivery in Ciudad de México, México.
Previous Experience at Citibanamex
Fabian A. worked at Citibanamex in various roles, including Gerente de incidencias from 2015 to 2016, where he managed incident responses. He also served as a TI Analyst from 2014 to 2015, focusing on IT support tasks. His tenure at Citibanamex provided him with valuable experience in customer service and IT management.
Experience at e-Core Mexico
From 2019 to 2021, Fabian A. was employed at e-Core Mexico as a Support Engineer Level 2. In this role, he provided technical support and solutions to clients, enhancing his skills in customer service and technical troubleshooting. His work at e-Core Mexico contributed to his professional development in the IT support field.
Career at Infor
Fabian A. worked at Infor as an IT Support Analyst from 2016 to 2019. His responsibilities included providing IT support and resolving technical issues for users. This experience further developed his expertise in IT service management and customer support.
Education in Computer Systems Engineering
Fabian A. studied at Universidad ICEL, where he earned a degree in Ingenieria en Sistemas Computacionales from 2014 to 2017. This educational background provided him with foundational knowledge and skills in computer systems, which he has applied throughout his career in IT and customer service roles.