Fernanda Quintanilha
About Fernanda Quintanilha
Fernanda Quintanilha is an experienced support analyst with a background in accounting and business administration. She has worked in various roles in the technology and support sectors, currently serving at QAD since 2018.
Work at QAD
Fernanda Quintanilha has been employed at QAD as an Analista de Suporte since 2018. In this role, she provides support for multiple versions of QAD ERP systems, focusing on Distribution and Supplies. Her responsibilities include consulting technical documentation and alternative information sources to enhance support services. She has developed strong skills in simulating problems in controlled environments to identify effective solutions and is experienced in negotiating solution alternatives with users to address technical issues.
Education and Expertise
Fernanda Quintanilha has a diverse educational background. She achieved a Bacharel em Ciências Contábeis from Universidade Paulista in 2020 and previously studied at Faculdade de Ciências Humanas de Cruzeiro, where she earned a similar degree from 2016 to 2018. Additionally, she holds a Bacharelado em Administração from Faculdades Integradas de Cruzeiro, completed in 2008. She also obtained a Técnico em Informática from Ete Professor José Santana de Castro in 2000 and an MBA in Finanças e Controladoria from Unisal in 2012. Her expertise includes specifying technical requirements and procedures for ERP systems.
Background
Fernanda Quintanilha has extensive experience in the field of support and analysis. Prior to her current position at QAD, she worked as a Systems Analyst at Iochpe Maxion S/A from 2005 to 2015, followed by a role as a Business Analyst at the same company from 2016 to 2018. She also briefly worked as an Analista at Pastificio Selmi in 2015 and served as an Auxiliar Administrativo at Griffon Brasil Assessoria Ltda from 2001 to 2005. Her career spans over two decades in various analytical and administrative roles.
Professional Skills
Fernanda Quintanilha possesses a range of professional skills that enhance her effectiveness in support roles. She is proficient in simulating problems in controlled environments to identify solutions and has strong negotiation skills for discussing technical issues with users. Her ability to specify technical requirements and procedures for ERP systems further demonstrates her technical expertise. These skills contribute to her capacity to provide effective support and solutions in her current role at QAD.