Fernando De Jesus Alvarez Cano
About Fernando De Jesus Alvarez Cano
Fernando De Jesus Alvarez Cano is a Service Assurance Manager at QAD, where he has worked since 2020. He has an extensive background in technology and management, having held various roles in companies such as Nextel Telecomunicações, GroupM Mexico, and IBM.
Current Role at QAD
Fernando De Jesus Alvarez Cano serves as the Service Assurance Manager and holds the title of Grade Account Services Manager Sr at QAD. He has been in this position since 2020, contributing to the organization for four years in Mexico City, Mexico. In this role, he is responsible for ensuring service quality and operational efficiency within account services.
Previous Experience at QAD
Prior to his current role, Fernando worked at QAD as an Associate Service Delivery Operations Analyst from 2018 to 2020. During this two-year period, he focused on enhancing service delivery processes and supporting operational initiatives.
Professional Background
Fernando has a diverse professional background, having worked at several organizations in various capacities. He was a Senior Application Specialist and Project Manager at GroupM Mexico - IBM Servicios from 2012 to 2018. Additionally, he held positions such as Senior Technical Analyst at Rnet and Systems and GD-ITConsulting bvba, and worked as a Bilingual Telephone Operator at TeleTech.
Educational Qualifications
Fernando holds multiple degrees from recognized institutions. He earned a Bachelor's Degree in Computer Technology/Computer Systems Technology from Universidad Mexicana, S.C. from 2009 to 2012. He also completed a Master's degree in Business Administration and Management at the same institution from 2018 to 2019. Furthermore, he studied Mechatronics, Robotics, and Automation Engineering at Universidad del Valle de México, obtaining an Engineer's degree from 2007 to 2009.