Fernando T.
About Fernando T.
Fernando T. is a Customer Success Delivery Manager at QAD, where he has worked remotely since 2022. He has previous experience in various roles, including as a Trilingual First Line Analyst at Computacenter and a Product Support Analyst at Infor.
Work at QAD
Fernando T. has been employed at QAD as a Customer Success Delivery Manager since 2022. In this role, he works remotely and focuses on ensuring customer satisfaction and successful implementation of QAD solutions. His responsibilities include managing customer relationships and delivering support to enhance the overall customer experience.
Previous Experience
Prior to his current position, Fernando worked at Computacenter as a Trilingual First Line Analyst from 2020 to 2021 in Mexico City. He provided technical support and assistance to customers in multiple languages. He also served as a Product Support Analyst at Infor from 2021 to 2022 for 10 months, where he addressed product-related inquiries and issues. Additionally, he worked as a Content Manager for Xbox Brazil at Roll from 2019 to 2020, focusing on content strategy and management.
Education and Expertise
Fernando studied at Mutirão objetivo, where he gained foundational knowledge that supports his career in customer success and technical support. His educational background complements his professional experience, allowing him to effectively engage with clients and address their needs.
Career Timeline
Fernando's career includes a progression through various roles in customer support and content management. He began his professional journey as a Content Manager for Xbox Brazil in 2019, followed by a role as a Product Support Analyst at Infor in 2021. He then transitioned to Computacenter as a Trilingual First Line Analyst before joining QAD in 2022.