Gemma Scott
About Gemma Scott
Gemma Scott is a Service Assurance Manager at QAD, where she has worked since 2019. She has extensive experience in support roles, having previously served as Acting UK Support Team Leader and Support Consultant at QAD, as well as Incident Manager at Musgrave Retail Partners.
Current Role as Service Assurance Manager
Gemma Scott currently holds the position of Service Assurance Manager at QAD, a role she has occupied since 2019. Based in Birmingham, United Kingdom, she has been responsible for overseeing service quality and ensuring customer satisfaction. Her extensive experience in support roles has contributed to her effectiveness in this position.
Previous Experience at QAD
Prior to her current role, Gemma Scott worked at QAD in various capacities. She served as Acting UK Support Team Leader for the EMEA region from 2017 to 2019, where she led support initiatives. Before that, she was a Support Consultant from 2014 to 2017, providing assistance and solutions to clients in Birmingham, United Kingdom.
Background in IT Support
Gemma Scott has a solid background in IT support, having worked as an Incident Manager IT Helpdesk at Musgrave Retail Partners from 2011 to 2014. This role involved managing incidents and ensuring efficient resolution of IT issues. Additionally, she completed a placement year at Tesco PLC from 2001 to 2003, gaining valuable industry experience.
Education and Professional Qualifications
Gemma Scott earned a Bachelor's degree with Honors in Food & Retail Management from Birmingham University, completing her studies from 1999 to 2003. She also achieved the ITIL Foundation certification in 2010, which provided her with foundational knowledge in IT service management.