Gerardo Garcia Palmero
About Gerardo Garcia Palmero
Gerardo Garcia Palmero is a Customer Service Delivery Manager at QAD, where he has worked since 2021 in the Mexico City Metropolitan Area. He has extensive experience in customer service and support roles across various companies, including Banamex, TeleTech, Verizon, and Infor.
Work at QAD
Gerardo Garcia Palmero has been serving as the Customer Service Delivery Manager at QAD since 2021. He has accumulated three years of experience in this role, contributing to the company's operations in the Mexico City Metropolitan Area. His responsibilities include overseeing customer service delivery and ensuring client satisfaction.
Previous Employment Experience
Prior to his current role, Gerardo worked at Infor as a Product Support Analyst from 2018 to 2021. He also held positions at Banamex, where he served as an IS COB & Controls Analyst 2 from 2012 to 2015 and as a Transaction Services Analyst 1 from 2015 to 2018. His early career included roles at TeleTech as a CSR Level 1 for Time Warner Cable North Texas from 2010 to 2011, and at Verizon as a Bilingual Service Desk Engineer from 2006 to 2010.
Education and Expertise
Gerardo holds a Bachelor of Business Administration (BBA) degree from California State University-Sacramento. His academic background in Business Administration, Management, and Operations provides a strong foundation for his roles in customer service and support.
Career in Customer Service and Support
Gerardo has extensive experience in customer service and technical support roles. He worked as a Bilingual Service Desk Engineer for Kellogg Company, supporting Latin America, the U.S.A., and Canada from 2011 to 2012. His diverse background in customer service roles has equipped him with skills in client management and operational efficiency.