Jennifer Michael, Pmp
About Jennifer Michael, Pmp
Jennifer Michael is a Service Delivery Projects Team Lead and Senior Project Manager with extensive experience in software integration and project management. She has a background in Business Administration and has worked at QAD for 28 years, overseeing significant projects that impact both employees and customers.
Current Role at QAD
Jennifer Michael serves as the Service Delivery Projects Team Lead and Senior Project Manager at QAD. She has held this position since 1996, accumulating 28 years of experience in the Greater St. Louis Area. In her role, she oversees various projects aimed at enhancing service delivery and operational efficiency. Her responsibilities include managing the integration of new software acquisitions into the Global Support Center and ensuring the effective adoption of service desk processes.
Education and Academic Background
Jennifer Michael completed her Bachelor of Science in Management at the University of Phoenix, where she studied Business Administration, Management, and Operations from 2017 to 2019. Prior to that, she earned an Associate degree in Business Administration from Rowan College at Burlington County, studying from 2001 to 2005. Additionally, she studied Nursing at the Burlington County Institute of Technology and achieved certification as a Certified Nursing Assistant during the same time period.
Project Management Experience
Jennifer has extensive project management experience, including overseeing the Global Automated Call Distribution (ACD) implementation in 11 languages across 15 locations. She led the implementation of Jira Service Management for four teams, which positively impacted over 680 employees and more than 13,000 customer users. Her experience includes managing software integrations and optimizing service delivery processes.
Previous Work Experience
Before her long tenure at QAD, Jennifer worked as an Information Systems Administrator at Taylor Corporation from 1995 to 1998. In this role, she was responsible for various information system tasks, which laid the foundation for her future career in project management and service delivery.
Technical Implementations and Contributions
Jennifer has implemented several technical solutions to enhance operational efficiency. She introduced Humanity employee scheduling software to support global follow-the-sun operations and implemented Google Analytics for website tracking and analysis. Additionally, she designed, developed, and released Entrinsik Informer reports to analyze web analytics, knowledgebase usage, and customer activity.