João Barbosa
About João Barbosa
João Barbosa is a Senior Manager of Extended Support - Interoperability at QAD, where he has worked since 2022 in Barcelona, Spain. He has a diverse background in IT management and service delivery, with previous roles at QAD, TAMET Group, and Sage Portugal.
Work at QAD
João Barbosa has been with QAD since 2019, holding various roles that showcase his expertise in interoperability and service delivery. He currently serves as the Senior Manager of Extended Support - Interoperability, a position he has held since 2022 in Barcelona, Cataluña, España. In this role, he oversees a global team located in México, Spain, the US, and India, ensuring effective customer service engagement management and adherence to service level agreements (SLAs). Prior to his current role, he was the Manager of Service Delivery Operations for the EMEA region from 2019 to 2022 and worked as the Interoperability - EMEA Operations Delivery Manager for a brief period in 2019.
Education and Expertise
João Barbosa has a diverse educational background that supports his career in IT and management. He studied Multimedia Engineering at ISTEC - Instituto Superior Tecnologicas Avançadas do Porto, achieving his graduate degree from 2007 to 2010. He also completed a Level III program in Informatic and Management at Escola Profissional do Centro Juvenil de Campanhã from 1995 to 1998. Additionally, he obtained a CET Level IV in Installation and Maintenance of Networks and Informatic Systems from Universidade da Maia - UMAIA in 2005-2006. He further enhanced his skills with an Initial Teacher Training Course for Trainers at Bee Consulting in 2009.
Background
Before joining QAD, João Barbosa accumulated significant experience in various IT roles. He worked at TAMET Group as an IT Manager from 2003 to 2008, where he managed the transfer of Sony Technical Assistance Centers to Numeriserv. He also held the position of Support Technical Coordinator at Sage Portugal from 2010 to 2016, where he received a Gold Award in the Sage European Awards in 2014 for implementing Zendesk and Zopim. His earlier experience includes working as IS Support at Manitowoc and as an Interoperability Operations Delivery Manager at QAD.
Achievements
Throughout his career, João Barbosa has been involved in significant projects and initiatives. At QAD, he played a key role in implementing Jira Service Desk as part of a project team. His management of IT projects includes the implementation of ERP systems such as Aristote and Sati. His recognition includes a Gold Award in the Sage European Awards for his contributions to customer service technology implementations. His extensive experience with technologies like Microsoft Exchange, Confluence, JIRA, and VMware further underscores his professional accomplishments.