Joseph Gibbs MBA
About Joseph Gibbs MBA
Joseph Gibbs is the Vice President of Customer Assurance Programs at QAD, a position he has held since 2023 in Santa Barbara, California. He has extensive experience in program management, having previously worked at companies such as Tellabs, Coriant GmbH & Co., and Infoblox.
Current Role at QAD
Joseph Gibbs serves as the Vice President of Customer Assurance Programs at QAD, a position he has held since 2023. He operates out of Santa Barbara, California, where he oversees initiatives aimed at enhancing customer satisfaction and program effectiveness. His role involves strategic planning and execution of customer assurance strategies to ensure that QAD meets its service commitments.
Previous Experience in Customer Assurance
Before joining QAD, Joseph Gibbs held various positions focused on customer assurance. He worked at Infoblox as Senior Director of Customer Assurance Programs from 2017 to 2023, where he managed customer service initiatives. Prior to that, he served as Customer Assurance Programs Manager at Infoblox from 2015 to 2016. His experience in these roles contributed to his expertise in managing customer relationships and program development.
Education and Academic Background
Joseph Gibbs earned an Executive MBA in International Business from the University of San Francisco, completing his studies from 1996 to 1998. He also holds a Bachelor of Science in Mechanical Engineering from Lowell Technical Institute, where he studied from 1975 to 1979. His educational background provides a strong foundation for his roles in management and program oversight.
Career History and Roles
Joseph Gibbs has a diverse career history spanning several companies and roles. He worked at Tellabs as Product and Program Manager from 2007 to 2013 and at Coriant GmbH & Co. as Senior Product and Program Manager from 2013 to 2015. Additionally, he held the position of Senior Principal Program Manager at Veritas Technologies LLC from 2016 to 2017 and Senior Manager of Program Operations at Advanced Fibre Communications from 2000 to 2006.
Early Career and Development
Joseph Gibbs began his professional journey at Covad Communications as Senior Business Optimization Management from 2006 to 2007. His early career also included significant roles at Advanced Fibre Communications and other technology firms, where he developed his skills in program management and customer service. His foundational experiences have shaped his approach to leadership in customer assurance.