Kelly Andrews
About Kelly Andrews
Kelly Andrews is a Product Manager for Customer Management Solutions at QAD, where he has worked since 2018, following a 14-year tenure as Application Support Principal. He holds a BA in Sociology from Monmouth University and has played a key role in developing web-based storefront solutions for eCommerce.
Current Role at QAD
Kelly Andrews serves as the Product Manager for Customer Management Solutions at QAD, a position held since 2018. In this role, she oversees the integration of web-based storefront Customer Self Service for both B2B and B2C eCommerce platforms. Her responsibilities include managing global ERP solutions with a specific focus on Order Management and Trade Activity Management. This position is based in Mount Laurel, New Jersey.
Previous Experience at QAD
Prior to her current role, Kelly Andrews worked at QAD for a total of 18 years in various capacities. She served as the Global Support Readiness Program Lead from 2013 to 2017, where she contributed to the development of support strategies. Additionally, she held the position of Application Support Principal from 1999 to 2013, providing application support and enhancing customer experiences.
Education and Academic Background
Kelly Andrews earned a Bachelor of Arts degree in Sociology from Monmouth University, where she studied from 1980 to 1984. Her foundational education also includes attending Butler High School from 1976 to 1980. This academic background has provided her with insights that contribute to her work in customer management solutions.
Professional Contributions
Since joining QAD as Product Manager for Customer Management Solutions in 2018, Kelly Andrews has been instrumental in enhancing the company's customer management solutions. Her expertise in overseeing the integration of eCommerce platforms has played a significant role in improving customer self-service capabilities, benefiting both business-to-business and business-to-consumer interactions.