Magdalena Bodnar
About Magdalena Bodnar
Magdalena Bodnar serves as the EMEA CSR Team Leader at Qad, where she has worked since 2015. She has extensive experience in customer administration and success, having held various roles at Qad since 2002, and possesses a strong background in customer relationship management.
Current Role as EMEA CSR Team Leader
Magdalena Bodnar currently holds the position of EMEA CSR Team Leader at QAD, a role she has occupied since 2015. In this capacity, she is responsible for conducting periodical employee evaluations within the CSR EMEA Team. Her leadership focuses on enhancing team performance and ensuring that customer service representatives meet their targets. She has developed expertise in setting performance targets for the EMEA region and calculating bonuses for team members, contributing to the overall success of the organization.
Previous Experience at QAD
Magdalena Bodnar has extensive experience at QAD, where she worked for a total of 13 years. She began her tenure as a Customer Administration and Maintenance Renewal Representative from 2002 to 2009. Following this role, she served as a Customer Success Representative from 2009 to 2015. Throughout her time at QAD, she focused on building productive customer relationships and enhancing customer satisfaction and loyalty, which are critical components of customer success.
Educational Background in Physiotherapy
Magdalena Bodnar studied at Akademia Wychowania Fizycznego We Wrocławiu, where she pursued a Master's degree in Physiotherapy from 1997 to 2002. This five-year program provided her with a solid foundation in health sciences and rehabilitation, which may inform her approach to customer service and team leadership.
Education in Accounting
In addition to her background in physiotherapy, Magdalena Bodnar studied Accounting at Uniwersytet Ekonomiczny We Wrocławiu for one year from 2005 to 2006. This educational experience contributed to her analytical skills and understanding of financial principles, which are beneficial in her current role at QAD.