Mark Watts
About Mark Watts
Mark Watts is a Principal Support Consultant at QAD with over thirty years of experience in Progress software. He specializes in providing support for QAD products, particularly in finance, and has a background in accounting and IT management.
Work at QAD
Mark Watts has been employed at QAD as a Principal Support Consultant since 1997, accumulating 27 years of experience in this role. Based in Birmingham, United Kingdom, he acts as a Support Liaison for multiple customers, serving as a single point of contact for all support-related inquiries. His responsibilities include providing first and second line support for QAD products, with a particular focus on finance-related issues. He also offers customization support for Progress-written additions, which involves writing custom utilities, reports, programs, and browses to assist in issue diagnosis and resolution.
Education and Expertise
Mark Watts pursued his education at several institutions. He studied at Wednesbury College from 1985 to 1987, where he achieved a BA(Hons) in Accounting. Prior to that, he attended Eaton CNS (Norwich) from 1976 to 1981, completing his secondary school education with O Levels and A Levels. Additionally, he studied at Birmingham City University from 1981 to 1984, where he also earned a BA(Hons) in Accounting. His educational background supports his extensive expertise in finance and accounting, which he applies in his current role.
Background
Before joining QAD, Mark Watts held various positions at Kenrick and Jefferson Ltd over a twelve-year period, including IT Manager and Systems Accountant. His career spans over thirty years, during which he has gained significant experience with Progress software. This extensive background in IT and accounting has equipped him with the skills necessary to excel in his current role at QAD.
Professional Experience
Mark Watts has over thirty years of experience in the software and accounting sectors. His career includes a significant tenure at Kenrick and Jefferson Ltd, where he developed his skills in IT management and systems accounting. This experience laid the foundation for his current role at QAD, where he specializes in providing support for QAD products and customizing solutions to meet customer needs.