Max Biddle
About Max Biddle
Max Biddle serves as the Customer Service Delivery Director for Enterprise Account Management at QAD, where he has worked since 2017. He has extensive experience in managing cloud operations and has held various technical and managerial roles in companies such as Hewlett-Packard, Atos, and the United States Marine Corps.
Current Role at QAD
Max Biddle serves as the Customer Service Delivery Director for Enterprise Account Management at QAD, a position he has held since 2017. In this role, he is responsible for managing and optimizing cloud operations service delivery for enterprise accounts. He collaborates with sales teams to integrate service solutions into the sales cycle for existing clients. His responsibilities also include ensuring adherence to service level agreements (SLAs) and contract terms, conducting formal monthly service reviews, and preparing service reports to monitor customer satisfaction.
Professional Experience
Max Biddle has a diverse professional background in technology and service delivery. He worked at Hewlett-Packard as a Windows Engineer Tier III from 2008 to 2010, followed by a brief tenure at Atos as a Windows/VMware Engineer Tier IV in 2011. He later held various roles at Atos, including Business Operations Manager, Tower Service Manager for Network Security and Communication Services, and Global Operations Manager. His experience also includes serving as a Network Admin in the United States Marine Corps from 1997 to 2005.
Education and Certifications
Max Biddle has a strong educational background in Information Technology and Security. He earned a Bachelor of Science (B.S.) degree from Baker College Business and Corporate Services, studying from 2010 to 2018. He also holds an Associate’s Degree in Liberal Arts and Sciences from Saint Leo University. His certifications include VMware Certified Professional (VCP) achieved in 2010, Microsoft Certified Professional (MCP) for Windows 2000 Server, and CompTIA A+ certification obtained in 2003.
Key Responsibilities
In his current role, Max Biddle plays a key role in the financial management of service delivery contracts, including revenue recognition and invoicing. He supervises the management of major incidents and escalations, ensuring effective communication with leadership and clients. Additionally, he develops process improvement metrics and reports to enhance service delivery processes, contributing to the overall efficiency and effectiveness of the services provided.
Technical Expertise
Max Biddle possesses extensive technical expertise in managing and optimizing cloud operations and enterprise solutions. His experience includes leading the deployment and support of various systems, including ERP and supply chain management solutions. His background in network administration and engineering further supports his capability to oversee complex service delivery operations effectively.