Ruben Sandamil
About Ruben Sandamil
Ruben Sandamil is a Customer Service Delivery Manager at QAD, where he has worked since 2019. He has a diverse background in customer service, project management, and consulting, with previous roles at companies such as SEAT, Allianz, and Accenture.
Current Role at QAD
Ruben Sandamil serves as the Customer Service Delivery Manager at QAD, a position he has held since 2019. In this role, he acts as the main service point of contact for service delivery performance and quality. He is responsible for leading review meetings to control service levels and provides training on procedures related to cloud service management. His work focuses on ensuring high standards of service delivery within the organization.
Previous Experience
Prior to his current role, Ruben Sandamil accumulated extensive experience in various positions. He worked at SEAT, S.A. as Aftersales Strategy and Training Assistant & Project Manager from 2011 to 2013, and later as Head of Warranty Projects and Processes from 2013 to 2018. He also held roles at Allianz as Organization Analyst and Quality System Manager, and at Accenture as a Consultant. His early career included an internship at Banco Sabadell as a Bank Fees Management Assistant.
Education and Expertise
Ruben Sandamil has a solid educational background with multiple degrees. He achieved a BA in Business Studies and Management from Middlesex University in 2005. He furthered his studies with a Master Ejecutivo en Dirección de Operaciones y SCM from EADA Business School from 2010 to 2011. Additionally, he completed a Postgraduate Course in Accounting Management and Controlling at Universitat Pompeu Fabra in 2009. He also holds a Master’s Degree in Economics from Centro de Estudios Superiores Online de Madrid Manuel Ayau, completed in 2016.
Skills and Training
Ruben Sandamil possesses a diverse skill set, particularly in service delivery and management. He provides training on cloud service management procedures at QAD. His educational pursuits included studies in Financial Analysis, Budgeting, and Management Skills. He also has language proficiency, having studied Russian at Lomonosov Moscow State University and completed CPE Exam Preparation at Oxford House College.
Background
Ruben Sandamil has a background that spans various industries, including automotive, consulting, and finance. He has worked in the Barcelona Area, Spain, throughout his career, contributing to organizations such as SEAT, Allianz, and Accenture. His early education in Business Administration and Management at Universitat de Barcelona laid the foundation for his professional journey.