Samantha Carrillo
About Samantha Carrillo
Samantha Carrillo is a Customer Service Delivery Manager at QAD, where she has worked since 2022. She has a background in customer support roles at companies such as IBM, Infor, and Softtek, and holds a degree in Industrial Engineering from Tecnológico de Monterrey.
Current Role at QAD
Samantha Carrillo serves as the Customer Service Delivery Manager at QAD. She has held this position since 2022, contributing to the company's customer service operations for a duration of two years. In this role, she focuses on enhancing customer satisfaction and ensuring efficient service delivery.
Previous Experience at Softtek
Before joining QAD, Samantha worked at Softtek as a BCS Patching Coordinator. Her tenure lasted for one year, from 2017 to 2018, in Guadalajara y alrededores, México. In this position, she was responsible for coordinating patch management processes.
Experience at IBM
Samantha Carrillo worked at IBM as a Production Support professional from 2020 to 2022. During her two years in this role, she supported production systems and ensured operational efficiency.
Role at Infor
At Infor, Samantha held the position of Product Support Analyst from 2018 to 2020. Over the course of two years, she provided support for various products, assisting customers with technical issues and inquiries.
Education at Tecnológico de Monterrey
Samantha studied at Tecnológico de Monterrey, where she pursued a degree in Ingeniería industrial. She completed her studies from 2013 to 2017, achieving her degree in four years.