Samarth Roy
About Samarth Roy
Samarth Roy is an Associate Service Delivery Operations Analyst at QAD, with expertise in data workflow migration to public cloud environments and experience in EDI processes. He has previously held roles in digital marketing and business development, and he supports global automotive clients by managing customer incidents and enhancing interoperability products.
Current Role at QAD
Samarth Roy currently serves as an Associate Service Delivery Operations Analyst at QAD, a position he has held since 2021. He operates in a hybrid work environment based in Mumbai, Maharashtra, India. In this role, he develops fixes and enhancements for the QAD eCommerce Module, QAD Cloud EDI, and other interoperability products. He manages customer and internal support incidents through the QAD JIRA ticketing system and engages directly with customers during interoperability support processes and needs analysis.
Previous Experience in Digital Marketing
Before joining QAD, Samarth Roy worked as a Digital Marketing Specialist at Prakash Radio from 2019 to 2021 in Ajmer, Rajasthan, India. His role involved managing digital marketing strategies and initiatives for the organization, contributing to the company's online presence and outreach efforts.
Background in Data Workflows and EDI
Samarth has experience in migrating data workflows from on-premises to public cloud environments. He has also worked as an EDI Analyst at A3logics for 10 months in 2018-2019, where he gained expertise in EDI translation tools and middleware, including Dell Boomi. His knowledge encompasses EDI standards and interoperability processes, specifically A2A and B2B.
Education and Academic Qualifications
Samarth Roy completed his Bachelor of Technology (BTech) in Computer Science from JECRC University, studying from 2014 to 2018. Prior to that, he attended Mayoor School in India, where he studied Science and achieved his Higher Secondary Certificate (HSC) from 2000 to 2012.
Early Career and Trainee Experience
In 2018, Samarth Roy began his career as a Trainee at CDAC ATC Jaipur for six months. He also briefly worked in Business Development at ECONAUR for one month in the same year. These early experiences contributed to his foundational skills in the technology and business sectors.