Yufang Chen, MSc, MBA, Pmp
About Yufang Chen, MSc, MBA, Pmp
Yufang Chen is a Customer Portfolio Director with extensive experience in managing cross-functional project teams and client relationships. He has held various leadership roles in organizations such as DXC Technology, Hewlett-Packard, and QAD, and possesses technical expertise in areas including business intelligence and customer experience.
Current Role at QAD
Yufang Chen serves as the Customer Portfolio Director at QAD since 2020. In this role, he is responsible for driving client outcomes and ensuring customer satisfaction throughout the customer lifecycle. He focuses on delivering appropriate returns for clients and interfaces with senior-level stakeholders to maintain strong relationships. His expertise in both traditional and agile methodologies aids in the effective delivery of projects and software solutions.
Previous Experience in Technology and Project Management
Yufang Chen has held various positions in technology and project management. He worked as a System Analyst and DBA at the Region of Waterloo from 2000 to 2005. He then joined Grainger as an Application Manager for one year in 2006. Following this, he served as a Project Manager at Dow Chemical from 2007 to 2009 and at N.E.W. Customer Service Companies, Inc. for six months in 2009. His tenure at Hewlett-Packard included roles as Service Delivery Leader and Program Manager from 2010 to 2014 and as China Delivery Leader from 2014 to 2017, both in Shanghai, China. He later worked at DXC Technology as China Delivery Leader from 2017 to 2020.
Educational Background and Qualifications
Yufang Chen holds a Master’s degree in Information Systems from Athabasca University, which he completed from 2005 to 2010. He also earned an MBA from Wilfrid Laurier University between 2002 and 2005. His educational background provides a strong foundation for his technical expertise and project management skills.
Technical Expertise and Skills
Yufang Chen possesses extensive technical expertise in several key areas, including warehouse management, business intelligence, analytics, big data, IT digital solutions, and customer experience (CX). His experience managing cross-functional project teams from diverse cultural backgrounds enhances his ability to deliver effective solutions in complex environments. He is well-versed in both traditional and agile methodologies, which supports his project delivery capabilities.
Client Engagement and Relationship Management
In his various roles, Yufang Chen has been responsible for interfacing at senior levels with clients. He has driven steering and governance committees, focusing on strategy and senior relationships. His ability to engage with clients effectively has been a key aspect of his career, contributing to successful project outcomes and client satisfaction.